Nurse Manager - Observation Unit

EVP Intro (About Tri Health & This Role)

At Tri Health, our mission is grounded in delivering exceptional patient-centered care, supporting our teams, and fostering a culture where nurses grow and thrive. As an Assistant Nurse Manager (ANM) in the Observation Unit, you will help lead a fast-paced, patient-focused environment dedicated to delivering efficient, high-quality care for patients requiring short-term monitoring, treatment, and care coordination. You will partner closely with the Nurse Manager to drive quality outcomes, enhance patient throughput and satisfaction, and cultivate a supportive workplace where team members can develop professionally and provide excellent care.

• Be a key leader supporting a dynamic Observation Unit that serves as a critical bridge between the Emergency Department and inpatient care.
• Influence patient flow and operational efficiency while ensuring safe, high-quality patient care.
• Mentor and develop nursing staff through coaching, education, and professional growth opportunities.
• Collaborate closely with physicians, case management, therapy services, and interprofessional care teams to optimize patient outcomes.
• Help shape a positive, patient-centered culture focused on teamwork, engagement, and staff retention.

• Ensure the delivery of safe, evidence-based, high-quality care for patients requiring observation services and short-term treatment.
• Partner with the Nurse Manager to support daily operations, staffing, throughput initiatives, and patient experience goals.
• Serve as a clinical and administrative resource for Observation Unit team members, providing leadership and support during designated shifts.
• Collaborate with physicians, case management, and interdisciplinary teams to facilitate efficient care transitions and discharge planning.
• Monitor and improve quality metrics, patient safety indicators, and operational performance measures.
• Assist with hiring, onboarding, coaching, counseling, and performance management to support staff engagement and retention.
• Promote continuous professional development, competency validation, and ongoing education in collaboration with nursing educators.
• Support implementation of departmental and organizational policies, ensuring compliance with regulatory and accreditation standards.

The Assistant Nurse Manager (ANM) has 24-hour accountability for the Observation Unit and is responsible for patient care outcomes, service excellence, human resources, fiscal management, quality improvement, regulatory compliance, and effective communication. The ANM partners with the Nurse Manager to ensure safe, efficient, patient-centered care while fostering a positive work environment that promotes professional growth, staff engagement, and retention. The ANM serves as a role model, mentor, and coach to support team development and achieve organizational goals.

• Bachelor's Degree in Nursing (Required)

• 2-3 years of progressive leadership experience in a related healthcare field (Required)
• 2-3 years of clinical nursing experience (Required)

• Current Registered Nurse (RN) license

• Lead a high-performing Observation Unit focused on efficient patient care, throughput, and care transitions.
• Partner with interdisciplinary teams to enhance patient outcomes and operational excellence.
• Mentor and develop nursing professionals while fostering a culture of engagement and accountability.
• Influence quality, safety, service, and patient experience initiatives.
• Support innovation, process improvement, and evidence-based practice within a collaborative environment.

• Monitor key quality, safety, and patient experience indicators and implement performance improvement initiatives.
• Evaluate patient and stakeholder satisfaction data and develop action plans to address opportunities.
• Participate in the development and execution of Nursing Quality, Safety, and Service initiatives.
• Promote evidence-based practice and support the integration of research findings into clinical care.
• Identify opportunities for clinical and operational improvements within the Observation Unit.
• Model Service Excellence behaviors and empower staff to achieve exceptional patient experiences.

• Proactively assess staff concerns and identify potential retention risks.
• Support the successful transition and retention of newly hired nurses, including…