Outcomes Coordinator

Outcomes Coordinator

Reports to the Outcomes Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

We are looking for an Outcomes Coordinator to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Coordinate daily operations, ensure efficient workflow and maintain high levels of customer service to maximize live outcomes for shelter animals. You will also assist in tracking and analysing data, managing placement logistics, and ensuring alignment with organisational objectives.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

Your day-to-day may include:

• Facilitate animal placements through Adoption, Rescue, Return to Owner, or Transfer to Rescue, ensuring live outcomes with minimal shelter time.
• Oversee the accurate completion of all adoption and outcome processes, including verifying medical records, microchips, and licences.
• Manage and maintain relationships with rescue partners, serving as the primary point of contact for the organisation.
• Monitor the programme's success, using data to identify areas for improvement and suggest data-driven initiatives to enhance or expand the programme.
• Provide high-level customer service to visitors, adopters, and community members, handling inquiries and ensuring a positive experience.
• Coordinate the scheduling of animal showings and releases, advocating for both the customer and the animal’s well-being.
• Work with other departments - Medical, Behaviour, Foster, Community Support, and Animal Care - to facilitate animal placements.
• Assist in monitoring and maintaining programme inventory, ensuring essential supplies are stocked and managed effectively.
• Provide guidance to Outcomes Specialists, fostering a positive and collaborative work environment.
• Educate the public and promote the organisation’s mission, ensuring alignment with best practices and adoption philosophies.
• Support new staff and volunteers in training, ensuring adherence to department protocols and standards.
• Report any incidents or programme needs promptly to the Outcomes Manager.
• Perform other duties as assigned by the Outcomes Manager or other management staff.
• Supporting additional organisational needs as they arise

We’re looking for someone who:

• Is passionate about CAC’s mission and animal welfare
• Brings a positive, team-first attitude
• Communicates openly and professionally
• Takes ownership and solves problems proactively
• Thrives in a fast-paced, ever-changing environment
• Can balance compassion with accountability
• Is dependable, adaptable, and eager to learn

Preferred/

Required:

• Minimum of 1-2 years of experience in animal welfare or a related field; experience in placements is preferred.
• Strong understanding of basic animal behaviour and progressive shelter practices.
• Proven problem-solving skills with the ability to think critically and creatively.
• Excellent communication skills, capable of engaging with diverse audiences…