Director of Quality

Director of Quality

The Director of Quality is responsible for leading all quality functions of the tooling business unit – ensuring products and processes consistently meet customer, regulatory, and company requirements. This role provides strategic and operational leadership for Quality Assurance, Quality Control, Supplier Quality, and Quality Systems while partnering closely with Operations, Engineering, Supply Chain, and Customer Service to drive continuous improvement, operational excellence, and customer satisfaction.

The Director of Quality manages the business unit quality team including quality technicians, engineers, and specialists, and serves as the quality leader and management representative of the tooling business unit.

• Lead the quality strategy for a growing aerospace tooling manufacturer
• Make a direct impact on customer satisfaction, operational excellence, and business performance
• Work alongside executive leadership to shape company strategy
• Lead Quality Assurance, Quality Control, Supplier Quality, and Quality Systems
• Build and mentor a high‑performing quality organization
• Drive continuous improvement across manufacturing, engineering, and supply chain operations
• Competitive compensation, bonus opportunity, and comprehensive benefits

• Lead all site quality activities, including Quality Assurance, Quality Control, Supplier Quality, and Quality Engineering
• Develop and execute the site's quality strategy aligned with corporate objectives
• Build a culture focused on quality, accountability, and continuous improvement and integrate quality into site‑level business strategy
• Lead and develop site quality leadership and teams
• Drive organizational design, resource planning, and succession development
• Serve as the business units primary quality representative with customers and regulatory agencies
• Own all business unit quality functions, including:
  • Product quality and acceptance
  • Customer quality performance and response
  • Supplier quality performance
  • Quality assurance and inspection systems
• Provide leadership on risk‑based decision‑making and trade‑offs between quality, delivery, and cost
• Identify and manage complex, high‑risk quality issues
• Establish containment and corrective action strategies
• Lead structured quality risk identification and analysis, including risks related to suppliers, processes, and product conformity

• Maintain and continuously improve the business units Quality Management System
• Ensure compliance with applicable standards such as ISO 9001 as applicable
• Lead internal and customer audits
• Ensure alignment with AGSE QMS and enterprise strategy
• Identify gaps between system intent and execution
• Provide structured feedback and improvement plans to improve system effectiveness
• Ensure timely completion of corrective and preventive actions
  
  Ensure readiness for ISO, customer, and regulatory audits
• Oversee audit response and closure
• Drive alignment and hold cross‑functional leadership accountable across Operations, Supply Chain, and Engineering

• Serve as senior business unit representative for escalations and performance reviews
• Lead customer quality communications and issue resolution
• Oversee customer complaints, escapes, and corrective actions
• Improve customer satisfaction through proactive quality initiatives

• Define, monitor, and drive accountability to business unit level quality metrics, ensuring alignment with company and customer requirements
• Provide insights to executive leadership
• Drive accountability through structured action plans

• Bachelor’s degree in Engineering, Quality, or related field; equivalent experience may be considered
• 15+ years of progressive quality experience
• 7+ years of quality leadership experience, including responsibility for team leadership, quality performance, and cross‑functional influence
• Aerospace or engineered products experience
• Experience supporting aerospace tooling, ground support equipment, or complex engineered assemblies is strongly preferred
• Demonstrated experience leading quality in high‑mix, low‑volume…