Engineering Specialist - Veeva

Contract (11 months 28 days)

Published 6 days ago

root cause analysis

Data Migration

performance optimization

Regulatory Management

REST APIs integration

SAP Integration

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

• Application Support & Operations
  • Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
  • Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
  • Perform root cause analysis (RCA) and drive preventive actions
  • Monitor system health, performance, and data integrity
  • Support core Veeva modules such as:
  • Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
  • Veeva Clinical / Safety (if applicable)
  • Manage User access & security (roles, permissions)
  • Manage Workflows and lifecycle configurations
  • Manage Document and data management
• Enhancements & Configuration
  • Configure and enhance workflows, forms, and business rules
  • Object configurations and metadata
  • Reports and dashboards
  • Support release management (monthly Veeva releases) and impact assessments
  • Validate changes through sandbox testing and promotion to production
• Integration & Data Management
  • Support integrations with ERP systems (SAP), MES / Manufacturing systems, External regulatory systems
  • Handle API integrations, data migrations, and interface monitoring
  • Ensure data consistency and integrity across systems
• Compliance & Validation
  • Ensure compliance with GxP, GMP, FDA regulations
  • 21 CFR Part 11 / Annex 11
  • Support CSV (Computer System Validation) activities: IQ/OQ/PQ documentation, Audit readiness, inspections
  • Maintain audit trails and documentation standards
• Release & Change Management
  • Coordinate Veeva quarterly/monthly releases: impact assessment, regression testing, deployment coordination
  • Participate in CAB (Change Advisory Board) reviews
• Collaboration & Continuous Improvement
  • Collaborate with Global Quality, IT, and Manufacturing teams
  • Drive business requirement gathering and solution design
  • Provide user training and knowledge transfer
  • Identify opportunities for process standardization across plants, workflow automation, system performance optimization
  • Develop and maintain KB articles, SOPs, and user guides

• Education
  • Bachelor’s degree in computer science, Engineering, or related field
• Technical Skills
  • Hands‑on experience with Veeva Vault (Quality / Clinical / RIM)
  • Strong understanding of cloud‑based SaaS platforms
  • Configuration (workflows, objects, life cycles)
  • Experience with API integrations (REST/SOAP)
  • Data migration and validation
  • Reporting tools
  • Strong understanding of Pharma Quality processes (Deviation, CAPA, Change Control), Regulatory requirements, Manufacturing plant operations
• Experience
  • 5+ years of experience in Veeva platform support and related domains
• Soft Skills
  • Strong problem‑solving and analytical skills
  • Ability to work in global, cross‑functional teams
  • Excellent communication and stakeholder management
  • Ability to handle multiple priorities in a fast‑paced environment

• Experience with Lab Vantage

The pay range that the employer in good faith reasonably expects to pay for this position is $41.61/hour - $65.01/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment…