Ink Customer Tech Service Rep II

About The Organization Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Pay Ranges: $95,000 - $105,000

Location: Southern Ohio, Kentucky, Michigan

Responsible for identifying the technical and continuous improvement needs of assigned customers and coordinating technical activities within assigned customer locations across Kentucky, Ohio and Michigan. The ideal candidate will be based in Kentucky. This includes coordination of laboratory and manufacturing activities, training and development of customer employees, providing press‑side technical service, troubleshooting problems, detailed technical reporting, production coordination, and color matching, formulation, and small batch blending support on‑site.

• Serve as the primary operational liaison between the customer and Sun Chemical, coordinating with Sales, Customer Technical Service (CTS), and Customer Service Center (CSC) leadership to deliver effective technical support.
• Provide expert press‑side technical support and troubleshooting.
• Perform color matching, ink production, and quality control activities as needed to ensure products meet or exceed customer specifications.

• Ensure operational processes are followed correctly and identify gaps or improvement opportunities.
• Review batch tickets to identify rework reduction and process improvement opportunities.
• Maintain accurate production, formulation, and quality control records.
• Prepare monthly operational and performance reports for management.

• Lead Continuous Improvement initiatives within the InPlant operation.
• Drive process enhancements that improve efficiency, quality, and overall operational performance.
• Conduct performance evaluations for InPlant personnel and coordinate employee training and development programs.
• Partner with Human Resources on employee relations matters and performance management activities.

• Promote and maintain safe work practices and housekeeping standards.
• Ensure compliance with company policies, quality standards, and environmental, health, and safety requirements.

• Bachelor’s degree in a technical discipline or 5–10 years of relevant industry experience.
• Strong verbal and written communication skills.
• Excellent analytical, mathematical, and problem‑solving abilities.
• Proficiency with Microsoft Office applications and SAP.
• Experience developing and managing project plans using Gantt charts.
• Demonstrated ability to manage multiple complex projects simultaneously.
• Comprehensive knowledge of pressroom operations and printing processes.

• Experience in paste ink sheetfed, or flexo.
• Knowledge and application of Kepner‑Tregoe problem‑solving methodologies.

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) match and life insurance. Eligibility of benefit timing may vary.

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from…