Quality Manager

Job Details

Job Location:

Richards Industrials - Cincinnati, OH 45209

Position Type:
Full Time Quality Manager

Location:

Cincinnati, Ohio

Reports to:

VP of Manufacturing

We are seeking a highly motivated, results-driven Quality Manager to lead quality excellence across Richards' pressure regulators, control valves, steam systems, and hygienic product platforms. This is a unique opportunity to shape quality strategy, drive continuous improvement, and ensure customer satisfaction across high-growth markets including pharmaceutical, semiconductor, data center, food & beverage, power, and industrial applications.

In this role, you will partner closely with customers, suppliers, engineering, operations, and commercial teams to deliver world-class quality performance while supporting innovation and new product development. You will be responsible for maintaining and improving the Quality Management System (QMS), driving root cause corrective actions, reducing cost of poor quality, enhancing supplier performance, and ensuring compliance with applicable industry, customer, and regulatory requirements.

The successful candidate will champion a culture of quality, accountability, and continuous improvement while helping Richards develop and launch products that exceed customer expectations. If you enjoy solving complex technical challenges, eliminating quality issues at their source, developing high-performing teams, and making a visible impact on business growth and customer satisfaction, we want to hear from you.

• Lead and maintain the Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Drive continuous improvement initiatives using root cause analysis, corrective actions, and preventive actions.
• Manage customer complaints, warranty claims, nonconforming material reports (NCMRs), and corrective action processes.
• Lead internal, customer, and third-party audits and coordinate audit responses.
• Develop, monitor, and report quality KPIs including COPQ, scrap, rework, customer complaints, supplier quality, and on-time corrective action closure.
• Partner with Engineering, Operations, Supply Chain, and Customer Service to improve product quality and customer satisfaction.
• Review and approve quality-related documentation, procedures, work instructions, inspection plans, and control plans.
• Ensure compliance with applicable industry standards and customer requirements including ASME, PED, CRN, FDA, ASME BPE, and other regulatory requirements as applicable.
• Lead Material Review Board (MRB) activities and disposition of nonconforming products.
• Develop and maintain supplier quality programs, supplier audits, supplier scorecards, and supplier corrective action processes.
• Drive incoming, in-process, and final inspection effectiveness.
• Manage calibration systems and measurement equipment compliance.
• Support manufacturing process improvements to reduce defects, variation, scrap, and rework.
• Participate in customer and supplier visits to resolve quality and technical issues.
• Prepare and present quality performance reports.

• Supervise & Manage Quality Engineers, Quality Technicians, and Inspectors.
• Coach and develop team members through training, mentoring, and performance management.
• Foster a culture of accountability, urgency, customer focus, and continuous improvement.
• Coordinate cross-functional problem-solving teams to address quality and operational challenges.

• Bachelor’s degree in engineering or related technical field.
• 5+ years of quality management experience in industrial manufacturing.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience with valves, regulators, flow control products, pressure-containing equipment, or process industries preferred.
• Proficiency in root cause analysis tools such as 8D, 5 Why, Fishbone, and FMEA.
• Experience managing customer and supplier quality issues.
• Strong statistical analysis and problem-solving skills.
• Working knowledge of ASME, ASTM, PED, CRN, and related industry standards.
• Excellent communication and leadership skills, working at cross-functional level, teamwork mindset.

• Cust…