Leasing Consultant - Altura s Cincinnati, OH

Since 1938, Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

We are seeking a full‑time Leasing Consultant to join our team at the Altura Apartments, a brand‑new luxury 201‑unit community located in Cincinnati, Ohio.

• Sales and administrative aspects with occasional light manual labor.
• Establish and maintain a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensure all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Maintain a current understanding of area micro and macro market conditions sufficient to influence the sales approach.
• Routinely inspect units and community campus to ensure market readiness, executing remedies and collaborating with Maintenance when necessary.
• Act as first point of contact to respond to prospect and resident queries via person, technology or phone, converting prospect queries into tours and distributing complex matters to appropriate management.
• Deliver exceptional customer experiences that garner positive reviews.
• Anticipate and resolve resident issues and inquiries independently; identify areas for improvement and provide recommendations to the Community Manager.
• Participate in resident after‑hours events and community outreach efforts to market the desirability of the community.
• Greets and tours prospective residents, securing a lease at a reasonable percentage of the time.
• Complete all administrative aspects of the leasing or move‑in process, including guest card completion and lease preparation.
• Document and schedule routine service needs expressed by residents.
• Demonstrate proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow‑ups.
• Work effectively as part of a team, fostering open communication and support among community staff, including Maintenance and the Community Manager.
• Take responsibility for other work‑related tasks as assigned by the Community Manager.

• Availability to work full‑time:
  Monday to Friday 9:00 am – 6:00 pm plus Saturdays 9:00 am – 4:00 pm.
• Previous customer service experience required; leasing and/or sales experience highly preferred.
• Proficiency in property management software and Microsoft Office; experience with Yardi Voyager, Rent Café, and CRM preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents.
• The ability to work well in a team setting.
• High school diploma or equivalent.

• Competitive hourly compensation plus commission potential for new and renewed leases.
• Health benefits including medical, dental, and vision insurance.
• 401(k) retirement program with company match.
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community.
• Career coaching and development.
• Company engagement events.

As set forth in Ackermann Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.