Property Management Assistant

Are you passionate about assisting remote associates to enhance neighbors (tenants) experiences at the shopping center? Are you known for being a go-getter rather than waiting on tasks being assigned to you? If you love having dynamic work that changes daily this is the job for you!
The Property Management Assistant is a dynamic role centered around providing exceptional support to Property Managers and enhancing the customer experience for neighbors. This position requires a personable and professional individual who thrives in a service-oriented environment and is able to handle a variety of tasks. The ideal candidate will be organized, proactive, and dedicated to ensuring smooth operations within the property management team.
This position is located on-site at the Phillips Edison & Company corporate headquarters in the greater Cincinnati area.

• Assist Property Manager with day-to-day operations at the center and communicate with vendors and tenants as needed
• Maintain and update tenant and vendor contact information
• Assist Property Managers with prompt follow up on any open property items
• Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers
• Upload monthly reports to the proper locations
• Communicate daily with Tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience
• Research Tenant inquiries & work with the property manager on an appropriate plan for follow-up
• Track & maintain inspections relating to property systems
• Schedule work orders as requested by the Property Manager
• Process Open/close notices for Tenants
• Create Service contracts.
• Assist in collection of pertinent documents from both Tenants and vendors
• Prepare outgoing mail/email. Route incoming mail and courier packages.
• Provide utility information to Tenants as needed and complete On/Off Utility Request

• 1-3 years of administrative assistant experience in a professional setting preferred. Experience supporting a virtual team a plus.
• Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat.
• Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
• Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
• Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
• Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as a team.
• Limited travel may be required.