Director of Property Operations

Job Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OH Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we’d love to connect.

ES Properties is seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion.

Key Responsibilities:

Property & Portfolio Operations

• Lead day-to-day operations for a growing residential property portfolio.
• Ensure properties are well maintained, efficient, and aligned with company standards.
• Oversee resident communications, escalated concerns, and issue resolution.
• Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers.
• Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth.
• Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits.
• Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning.
• Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency.
• Oversee maintenance operations and support ongoing team development.
• Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures.
• Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution.

Leadership, Accountability & Process Improvement

• Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.
• Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments.
• Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth.
• Drive continuous improvement initiatives that support growth and scalability.
• Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence.

Asset Management & Reporting

• Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards.
• Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.
• Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value.

Qualifications:

• 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams.
• Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking.
• Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination.
• Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills.
• Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service.
• EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable.

Why Join ES Properties?

• Make a significant impact within a growing organization.
• Help shape the systems, processes, and structure needed for continued expansion.
• Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management.
• Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service.
• Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities.

BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.

Employer is EOE/M/F/D/V.