Lease Admin Associate Manager

Job Description Summary Responsible for managing the workflow and the day-to-day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise.

Job Description Manages a domestic portfolio life of lease after initial lease setup Abstracts term and conditions into system of record (SAP) (e.g. amendments, terminations, non-renewals, etc) Administers critical dates in accordance with the real estate lease agreements Processes landlord/tenant payments (e.g. rent, CAM, and other lease related charges) Perform landlord/tenant CAM/Opex reconciliations Ensure lease data is compliant for lease accounting reporting (FASB) Reviews and approves work performed by other lease management specialists Request/collect outstanding landlord security deposits Updates system of record when discrepancies are identified through approval process and/or data integrity report May provide guidance and training as needed Request vendor setup from vendor management team and aligns in system of record May participate in system testing Request certificate of insurance for new leases and/or new landlord entity

• Manage all Portfolio Administration services for a specific team/account.
• Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met
• Provide leadership to staff with the goal of maximizing technology resources and improving processes
• Provide new team integration and onboarding process
• Support new hire training
• Create and maintain trust and strong relationships with team members
• Ensure specified account needs are met across team
• Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
• Outline or oversee the continuous updates to the process playbooks
• Support timely and accurate reporting to senior leadership and clients
• Handle or oversee monthly rent and other critical reporting for clients and senior leadership
• Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
• Execute special projects as assigned by senior leadership
• Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed
• Support and assist with department and company wide initiatives and ensure company standards are implemented, met, and maintained
• Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
• Stay up to date on the latest industry standards and trends

• 1. Leadership
• 2. Strong Customer Service Skills
• 3. Strong Communication Proficiency (oral and written)
• 4. Organization Skills
• 5. Technical Proficiency
• 6. Analytical Skills
• 7. Research Skills
• 8. Detail Oriented
• 9. Sense of Urgency

• Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal

• 3+ years relevant work experience
• Ability to read and understand financial statements
• Strong interpersonal skills
• Ability to manage multiple high priorities
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs,…