Lead Barista

Lead Barista – The Summit Hotel

The Lead Barista is responsible for providing the highest quality of service to customers in an attentive, courteous, and efficient manner. This position involves supervising a team to ensure excellent customer service, while also handling daily operations such as inventory management, opening/closing duties, and staff training. The Lead Barista receives, prepares, and delivers customer orders and collects payment. The summit serves “Mom 'n 'em” Coffee in our establishment.

Shift & Availability
Requires AM shift and weekend availability.

Compensation
$19.50/hr (based on experience) plus tips.

• High School diploma or equivalent and/or experience in a related field preferred.
• Coffee shop experience preferred but not required.
• Prior supervisory experience preferred.

• Flexible and long hours sometimes required.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand during entire shift.
• Must be able to maneuver within the cafe while preparing beverages.

• Must be able to communicate effectively both verbally and written with all levels of associates and customers.
• Effective listening, understanding, and clarifying concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters in a friendly, courteous, service-oriented manner.
• Attend all required meetings and trainings.
• Maintain regular attendance and comply with scheduling standards.
• Maintain high standards of personal appearance and grooming, wearing proper uniform and name tag.
• Comply with hospitality standards and regulations to encourage safe, efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems, anticipating, preventing, identifying, and solving as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Assist in other related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating customer or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• Supervise a team to ensure excellent customer service.
• Handle daily operations such as inventory management, opening/closing duties, and staff training.
• Familiar with the organization and operation of the department.
• Know the menu and current specials.
• Serve guests with food and beverage requirements in an attentive, courteous manner.
• Use the POS system and perform cashiering functions, including closing checks and preparing end‑of‑shift paperwork.
• Perform opening and closing procedures and side‑work duties according to assigned checklist.
• Keep the outlet stocked, tidy, and clean.
• Break down trays of soiled dishes and linen in the dish‑room per standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage, and promotional items.
• Know location and use of fire extinguishers.
• Receive and deliver orders and collect payment.
• Ensure overall guest satisfaction.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality