VIP Lounge Attendant

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Under general supervision, the VIP Attendant maintains the cleanliness of the VIP Lounge and ensures adequate stock levels of food, condiments and supplies.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Deliver internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with Belterra Park’s room outlets, Server functions, and for being able to answer general questions regarding the property.
• Maintain a well-groomed, neat and clean appearance.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Acknowledge guest when entering lounge and within 1 minute of being seated.
• Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.
• Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.
• Accurately enter guest order information into POS screen in a timely manner.
• Take beverage and food orders from serving staff or directly from patrons.
• Adhere to company policy by measuring all drinks and using a jigger.
• Adhere to benefits pertaining to Owners, Elite and Preferred card membership.
• Accurately account for and collect payment for all drink orders through POS system in a timely manner.
• Pour and serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
• Deliver beverage and food orders to guests throughout assigned section in a timely manner.
• Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests ordering and consuming alcoholic beverages are at least 21 years of age.
• Discretely clear individual settings from guest tables as each course is completed.
• Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.
• Assist with BOH kitchen staff stocking plates, napkins, and silverware on the food bar during meal periods.
• Provide amenities to guests such as matches and ashtrays.
• Clean, organize and stock service area/bar with supplies such as coffee, coasters, glassware, ashtrays and alcohol using a par sheet to keep supplies to designated par.
• Clear, clean, stock and set up dining room tables and bar to VIP standards.
• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
• Participate in liquor glassware removal, ensuring compliance with…