Seasonal Ambassador - Kenwood Towne Centre

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they strive to surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back.

We encourage you to put yourself in the customer's shoes and think about what would make their day—providing personalized product recommendations and sharing knowledge to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time.

• Sales and Customer
  
  Experience:
  
  Driving Sales:
  Utilize Store Force dashboard results and feedback to exceed sales goals. Take ownership of results and contribute to the store’s overall sales.
• Customer
  
  Experience:
  
  Deliver a world-class experience to every customer. Listen, ask open-ended questions, demonstrate product benefits, and leave customers with a positive impression of Lush.
• Building the Brand: Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging). Articulate these values in-store and through community engagement to attract traffic.
• Product Passion: Expand product knowledge through ongoing learning and stay up-to-date on ingredients and benefits to confidently recommend products.

• Development: Use Lush resources to improve sales techniques and product knowledge, support team growth, and pursue development opportunities.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to diverse perspectives, promote teamwork, and recognize each employee’s contributions.

• Time and Attendance: Be punctual and reliable, participate in teamwork, and stay informed about company updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Follow Visual Merchandising guidelines to adjust product displays based on sales data.
• Policies and Procedures: Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

• Experience with consultation-based service models
• Strong problem-solving skills for day-to-day operations
• Experience in skincare or cosmetics
• Experience in DEIB or social justice training
• Fluency in Spanish, French, or other languages

Kenwood Towne Centre Pay: $14.50 USD

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Lush Cosmetics North America respectfully acknowledges that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our reconciliation and decolonization efforts are guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with staff, are guests on this land and act to repair past harm in partnership with Indigenous People and communities we work with.