Inside Sales-Customer Service; BIS

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  : 19950

Employment Type : Full Time

Job Category : Sales

Job Grade : Pseudo Grd 10

Work Location : Cincinnati, OH (BIS)

The Inside Sales / Customer Service representative is responsible for providing exceptional customer support through order processing, issue resolution, and product knowledge. This role focuses on increasing customer satisfaction and driving sales growth through effective communication and service.

• Strong data entry and computer skills.
• Ability to multitask with excellent attention to detail.
• Above average communication skills, both written and verbal.
• Excellent analytical and creative problem solving skills, including sound independent judgment and the ability to identify when issues need escalation.
• Strong client service mindset with a focus on continuous improvement.
• Self-motivated, able to work independently, manage pressure, and meet deadlines.
• Effective planning and time management skills.
• Product knowledge in Cutting Tools, Safety, Abrasives, MRO (preferred).
• Industry knowledge in manufacturing or industrial distribution (a plus).

• Handle inbound customer sales and service calls/emails: process orders, resolve issues, make product recommendations, and support upselling efforts.
• Manage all customer interactions professionally and efficiently.
• Use ERP (P21 and AS400) systems, Microsoft Excel, and Microsoft Word daily.
• Process vendor returns, pricing updates, and new item setup/maintenance.
• Monitor inventory levels and work with vendors/purchasing to ensure timely fulfillment and delivery.
• Generate scheduled invoices using both automated and manual processes.
• Communicate regularly with colleagues, suppliers, and customers.
• Demonstrate professionalism and integrity in all business interactions.
• Support special projects and perform additional duties as assigned.

• Compensation is based on experience.
• Full time position, Monday–Friday (day shift).

Compensation starting at $44,779 - $70,367 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.