Shift supervisor, Retail

Trulieve is looking for a dedicated Shift Supervisor to join our retail team. This role involves leading store operations, ensuring compliance with state regulations, and delivering exceptional customer service.

Job Title: Shift Supervisor

Department: Retail

Reports To: General Manager

FLSA Status: Regular Non‑Exempt

Salary: $18.00 hourly

Remote Work Available: No

The Shift Supervisor will assist the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is also responsible for ensuring regulatory compliance while delivering an exceptional customer experience.

• Assume all duties of a key‑holding supervisor related to opening and closing procedures, basic supervision of staff, and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state‑specific regulations.
• Review, communicate, and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team, focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only).
• Must be able to pass a level 1 and level 2 background check.
• Must be at least 21 years of age.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress or displaying a hostile attitude.

• Constantly required to move/traverse throughout the entire facility, including tight spaces.
• Accurately communicate and exchange sensitive information and ideas with others; observe/inspect details at varying ranges; operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50 lbs.; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Must have visual and auditory acuity with or without job aids to perform all functions of the position.
• Occasionally required to remain in a seated position.

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Trulieve supports a drug‑free workplace and provides equal employment opportunities to all employees. The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state or local laws.

A comprehensive benefits package including paid time off is offered with this position.