LensCrafters - Licensed Assistant Manager

Lens Crafters is a place for visionaries. We've got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community & delivers key performance metrics.

• Deliver quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan;
    Conversion & Customer Count, Comp Growth;
    Increased Traffic;
    Store Operating Profitability;
    Continuity of Care, Exam Growth & Retention Goals;
    Net Promoter Score;
    Current year objectives
• Demonstrate understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learn & understand the competition & market trends.
• Support the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Support store business plans to maximize sales & profit, leverage strengths & address opportunities for recovery.
• Partner with store manager to lead a team through strong knowledge & skills.
• Provide training & guidance to team members.
• Deliver clear & constructive feedback in a timely manner.
• Inform store manager of any situation that may require development or disciplinary action of others.
• Support recruiting, help select high caliber team & create talent pipeline.
• Follow guidelines to optimally staff store.
• Show great pride in store appearance & execute visual directives.
• Strive to maintain positive working relationship with doctors.
• Adhere to & ensure compliance of team to Company policies & procedures. Meet or exceed all goals.
• Anticipate problems before they occur; explore underlying reasons and root cause; strive for long‑term solutions to problems.
• Perform & understand administrative duties.
• Maintain a safe working environment for all.
• Work a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provide expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
  • Adjust &/or repair eyewear.
  • Present and dispense eyewear & create a lasting impression.
  • Perform accurate digital measurements.

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay…