STORE TEAM LEADER - in Cincinnati, OH

Overview

pOpshelf’s seeks to provide Fun Finds for Less through a fun and stress‑free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

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STORE

TEAM LEADER GENERAL

SUMMARY:

• Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and superior customer support.
• Responsible for creating a customer first store culture through exceptional store standards and team engagement.

• Provides superior customer service leadership to exceed the customer’s expectations.
• Models and coaches the team on how to balance tasks with customer service to create and support a customer‑centric culture.
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Models product knowledge and selling techniques to enhance the customer experience and provide employee development.
• Facilitates and maintains a safe, clean and well‑organized store environment that delights our customers and employees.
• In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times.
• Responsible for proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and/or counseling up to and including termination.
• Communicates store performance and safety expectations regularly; coordinates meetings and events to encourage safety, security and policies.
• Ensures that the store is appropriately staffed and effectively opened and closed each day. (Personally opens the store a minimum of two times per week and closes the store a minimum of two times per week.)
• Evaluates operating statements to identify financial trends (including sales, profitability, and inventory turn), expense control opportunities, potential shrink, and opportunities for improvement in store performance.
• Oversees the inventory ordering process to ensure meeting or exceeding in‑stock targets; reviews ordering plans, seasonal direction and inventory management issues weekly; follows up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• Uses company merchandising guidelines to rotate product to create eye‑catching displays to drive sales.
• Ensures all merchandise is presented according to established practices; utilizes merchandise fixtures properly including presentation, product pricing and signage.
• Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork and facility controls.
• Ensures the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
• Facilitates the store team’s understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Follows company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensures employee compliance.
• Completes all paperwork and documentation according to guidelines and deadlines.

KNOWLEDGE and

SKILLS:

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier…