Retail Selling Support Associate - Womens Clothing, Kenwood Towne Center

Job Overview

As a Macy's Women's Clothing Selling Support colleague, you will help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you will create meaningful connections through genuine, engaging conversations. You will circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish.

In addition to delivering exceptional service, you will help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop‑ready environment.

• Greet customers warmly, make eye contact and create friendly, personal conversations to build relationships.
• Review sales goals, new arrivals and top‑selling items daily, staying informed on current trends and promotions.
• Maintain a clean, organized, and inviting store environment, including the floor, fitting rooms, signs and pricing.
• Share Loyalty program benefits and ensure customers have all they need before closing.
• Complete a sincere thank‑you, often walking the package around and using the customer’s name.
• Support teammates with honesty, care, and collaboration to improve customer service.
• Meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours depend on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found at

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Resourceful, eager to start a new venture and adaptable to changing priorities; able to work independently and within a team.
• Comfort with electronic devices, handheld equipment and cash register operations.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching and climbing ladders, reaching, including above eye level.
• Close vision, color vision, depth perception and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and 8 paid holidays.
• Continuous learning and leadership development.
• Community engagement through Colleague Resource Groups and volunteer opportunities.
• Full menu of benefits offerings can be found at

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.