Account Coordinator - Northeast

Job title:
Account Coordinator
- Northeast

Type of contract:
Full Time Unlimited

The Account Coordinator is the advocate for driving sales as the brand expert for assigned stores. Focus will be on elevating the store experience through extensive product knowledge and training, best in class customer service and collaborating and influencing store partners. This full-time, on-site Account Coordinator role in Cincinnati, OH supports and reports to the local Account Executive by driving sales and increasing market share through the key responsibilities outlined below.

These responsibilities include, but are not limited to, the following:

• Analyze business results (store, category, brand, product, etc.) to identify and surface sales- driving opportunities to achieve goals.
• Communicate clear concise priorities, strategies and direction to Brand Ambassadors and stores teams.
• Communication should be written, in person, and virtual as needed and tailored to the appropriate audience.
• Collaborate with Brand Sales Leadership (Regional, AE, NSD) , Brand Marketing Team , and stores partners to support growth in stores.
• Lead and participate in event execution, including corporate, promotional, vendor launch events and virtual events. Lead local event strategy, planning, and execution. Work with Brand Marketing Team and store partners to plan and execute events.
• Perform post-event analysis.
• Prepare for, participate in, and follow-up on store visits and pre-season planning meetings. Partner with stores and plan for both in person and/or virtual visits to support store growth.
• Direct, observe and assess consistent execution based on brand execution guidelines and standards (i.e. planograms, fixture placement, visual/collateral); collaborate with corporate and store partners to accomplish.
• Ensure local, store, and vendor execution aligns with national guidelines and standards. Identify areas of opportunities, own solutions to store for corrective action.

• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
• Ability to effectively plan and execute strategies.
• Ability to monitor and maneuver workflow to achieve priorities.
• Excellent written and verbal communication skills.
• Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

• 3-5 years of retail management experience, preferably in Beauty.
• Be a change agent; encourage self and others to challenge the status quo with forward thinking strategies.
• Demonstrate and drive excellent service and selling through reinforcing customer‑centric culture among Brand Ambassadors.
• Recognize store team performance during visits. Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
• Support the onboarding and training of new Brand Ambassadors.
• When applicable, support Store Leadership in hiring and recruiting Beauty team members at assigned brand.
• Regular and dependable attendance and punctuality.

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. On average, four days in store weekly.
• Requires periods of walking, standing, communicating, reaching, crouching, packing, and unpacking boxes.
• Frequent use of computers and other technology, necessary to perform job functions.