Inside Sales Associate - Cincinnati, OH

Job Description

Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry‑leading training to residential contractors.

• Excellence in Service
• Building Relationships
• Taking Ownership
• Leading Responsibly

• Competitive Pay Plus Incentive Plan
• Comprehensive Health, Dental, Vision, Life Insurance
• Paid Time Off, Paid Holidays
• 401K with Day 1, Fully Vested 6% company match!

Our Inside Sales Associate plays a key role in supporting customers by processing orders and quotes for equipment, parts, and supplies. They build and maintain strong relationships with contractors, dealers, and buyers while providing expert product recommendations. This role works closely with our outside sales team and branch staff to drive sales growth.

• Effectively interacts with customers by discovering their true intent and combines functional and HVAC product knowledge to navigate them to relevant products and services and solve customer problems.
• Proactively calls on assigned accounts to promote sales, programs and marketing initiatives while also probing for opportunities or threats to our business.
• Resolves complex pricing situations encountered during customer interactions using current sales policies and pricing objection handling.
• Supports the order placement process through our ERP and executing quotes, checking availability, lead times, order entry, order management, order status, shipping and delivery status, backorders, warranty needs and reporting activities.
• Acts as a liaison with customers and multiple departments.
• Adds value by effectively presenting and communicating, live or virtually, the 2J service capabilities to build customer relationships, loyalty, and retention.
• Works with a Continuous Improvement mindset and contributes to system/process enhancements.
• Analyzes reports and sales data looking for additional opportunities within current customers.
• Uses the CRM tool to track opportunities and adds customer follow‑up notes.
• Attends training sessions on products and services to grow in industry knowledge to best support the customer.

• 2–3 years related industry experience and/or equivalent field work experience
• High School diploma or higher
• Demonstrated knowledge of the HVAC industry including suppliers, products, technical terminology and applications.
• Ability to communicate information and ideas effectively with customers over telephone, text, email, and in person.
• Good listener with the ability to assess customer need.
• Goal‑driven; action oriented, self‑motivated.
• Able to deal with a variety of people and situations in a positive and open‑minded manner.
• Well organized and represents the company in a professional manner.
• Ability to work and support a team‑based environment.
• Proficient with EAP, CRM and Microsoft Office Suite.

We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide.

From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customer’s lens
• Acting with…