Account Coordinator

Do you possess strong writing and communication skills? Are you passionate about empowering and supporting clients with world class service? Do you thrive at multi-tasking within a fast-paced environment?

If you answered yes to these, then we would love to speak to you about growing with our organization!

The Account Coordinator proactively manages client accounts andbuilds client relationships. Asa primary day-to-day contact, youwork closely with Vya team members toensureclientneeds are fulfilled.

Full-time

Client Success Manager

• Manage and provide account management services to ensure the client'ssuccess with our existing marketing and campaign projects.
• Buildand manageday-to-dayaccountrelationshipsto build trust and loyalty with clientstoincrease customer retention,growth,and spending.
• Manage project timelines to ensure product quality and on-time delivery.
• Provide demonstrationstoexisting clients to educate them onsystems and service offerings.
• Create andfacilitatetrainingsforall levels of client hierarchy to increase understanding of system functionality and product availability.
• Coordinates with internal teams (Production, Creative, Data, Tech) to deliver client work accurately and on time.
• Owns execution details including schedules, timelines, documentation, and delivery accuracy.
• Updates project management system tools to ensureaccurateproject tracking.
• Ability toidentifykey trigger terms and signals thatindicateopportunities to introduceadditionalcapabilities or solution sand/or bring to Sales’ attention.
• Monitor site support for clients tofacilitatethe useof systems and service offerings.

• Minimum 3 years equivalent customer service experience;required.
• Intermediate knowledge of Microsoft Excel;required.
• Demonstrated success at managing projects within client accounts;required.
• Technologically savvy with the ability to quickly learn and navigate multiple systems and platforms.
• Strong verbal and written communication skills;required.
• Associate or bachelor’s degree in marketing,liberal arts,business; preferred.
• Experience in software services supporting clients with marketing initiatives;a plus.