Group Sales - Events Associate

Group Sales Events Associate (Part-Time)

Job Classification:
Part Time, up to 15-30 hours a week.

Pay: $15.50

The Cincinnati Zoo & Botanical is looking for individuals to join their Events team! Our Group Sales Events Associate with a focus on birthday parties will work with the Group Sales Team to ensure our birthday parties, weekend, and evening events run smoothly, details are well communicated, and guests receive outstanding service! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients.

Strong customer service skills, organization skills, and the ability to troubleshoot and resolve problems on the fly are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast‑paced and independent environment without constant supervision is required.

• Executing birthdays week to week and assisting with large group events as needed.
• Assist with booking and detailing birthday parties as needed.
• Assist with communications between multiple departments to ensure details of birthday parties are accurate as needed.
• Support Group Sales Manager with all office administrative duties, including running client payments, invoicing, ticket issuance, generating written agreements, and managing event materials stock (tickets, signs, birthday materials, etc.) as needed.
• Work with Group Sales Manager to audit group details and update Event Memo to prevent space conflicts.
• Provide week‑of‑event and day‑of‑event assistance for various Group Sales and Public Events (corporate picnics, birthday parties, Toast to the Wild, Festival of Lights, etc).
• Following up with birthday parties to provide pre/post‑event communication.
• Answer customer communication regarding general zoo and event questions.
• Support the Group Sales Manager in editing birthday party packages and planning operations.
• Coordinate with the Birthday Support Associates and VE teams to fill in staffing as needed.
• Act as the day of event point of contact between client and/or internal departments for birthday parties.
• Meet clients, review plans for the day, and advise necessary departments of any changes.
• Confirm animal appearances and exhibit requests for birthday parties.
• Confirm other internal team schedules as they relate to birthday party and group event times.
• Help ideate and plan new ideas for birthday parties and group events.
• Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
• Other duties as assigned.

• Building Collaborative Relationships through open communication and active listening.
• Positivity and Energy through positive attitudes and making time to celebrate successes.
• Accountability, Mutual Trust and Respect through taking ownership of issues, learning from mistakes, treating others with respect, and doing what you say you're going to do.
• Progressive Thinking through being a self‑directed learner, and learning from others, thinking creatively and demonstrating relentless pursuit for improvement.
• Pride, Passion & a Sense of Ownership through respect and care for the living collection, going the extra mile, always being an advocate for the Zoo.

• Employment is seasonal/non‑benefited;
  Variable hours not to exceed an annual average of 30 hours per week.
• To be considered, candidate must be at least 18 years of age or older.
• Employment is contingent upon passing a drug & nicotine screen and background investigation.
• While performing the duties of the job, the incumbent is regularly required to stand, walk, and physically sustain long hours of manual labor.
• The incumbent will be exposed to outside weather conditions and must be able to lift/move/carry up to 30 pounds without assistance.
• Must possess a valid driver’s license and be insurable to drive a Zoo vehicle. Must have reliable transportation.
• Must be able to work a flexible schedule that will include evenings, weekends and holidays. (Zoo is closed Thanksgiving, Christmas Eve, and Christmas).
• Experience in guest services is important. Previous event experience…