Vacation Advisor

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Travel Advantage Network (TAN), we do something most companies only talk about. We actually help people go on vacation. We have been serving our clients since 1992 and offer a portfolio of premier vacation properties.

Our Cincinnati office is a high-energy, close-knit environment. The people here genuinely love what they do, and your next conversation might inspire someone’s trip to the mountains, the coast, or somewhere they’ve never imagined. If you’re the kind of person who lights up talking to people, gets excited about travel, and finds real satisfaction in making someone’s day easier and better, this seat has your name on it.

As a Vacation Experience Advisor, you’re not fielding complaints or reading from scripts. You’re a trusted guide. Our clients call you because they’re ready to plan something they’ve been looking forward to, and your job is to make that experience feel effortless, personalized and genuinely enjoyable.

• Connecting with clients via phone to help them plan, book and make the most of their TAN vacations, bringing warmth, enthusiasm and expertise to every conversation.
• Building real relationships. You’ll get to know our clients and their travel preferences over time, becoming someone they genuinely look forward to calling.
• Guiding clients through their options and matching them to properties and experiences that fit what they’re looking for.
• Managing reservations from initial booking through the details, keeping everything accurate and well-documented in our system.
• Helping clients unlock the full value of their TAN benefits so they travel more, travel better and travel with confidence.

• 1-2 years in a customer-facing role (hospitality, retail, inside sales, or similar environments are all great preparation).
• A warm, engaging phone presence, you’re comfortable and natural in conversation.
• Organized and detailed-oriented. You notice the small things and follow through.
• Comfortable with web-based systems and basic Microsoft Office tools.
• A genuine interest in travel is a plus, but enthusiasm and a positive attitude are non-negotiable.

• We believe in paying well, taking care of our team, and creating a place people actually want to come to work.
• $21-$23 per hour, based on experience.
• Additional earning potential for strong performers.
• Medical, Dental, Vision & Life Insurance.
• 401(k) Plan.
• Paid Time Off & Paid Holidays.
• Travel perks.
• Monday – Friday, 9:30 am – 6:00 pm EST (occasionally evenings).

We’d love to hear from you!