Kitchen and Bath Designer

Reports to:

CKB General Manager/Branch Manager

The Kitchen & Bath Designer increases sales, market share, company profitability and customer satisfaction by working with public designing kitchens, baths and recreational areas. The Designer provides expert product selection assistance, expediting orders from vendors and conducting customer visits as needed.

• Educates consumer on the process of project management and supply chain
• Qualify customer as to their project size, budget, & taste
• Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes
• Demonstrates ability to integrate channel partners into sales opportunities
• Learns and demonstrates understanding of basic analytic skills and their application to customers’ requirements
• Learns and demonstrates stages of selling process
• Articulates the organization’s value proposition
• Incorporates the selling process within proposal writing and pricing models to match company expectations
• Educates customers on how to differentiate from competitors
• Builds relationships through networking with various industry and customer relationships

• Recognizes different consumer types and adjusts approach with each for optimal results
• Establishes “trusted advisor” status to become a liaison between the showroom customer and the installing contractor a resource in the consumer and all parties involved in the project
• Adds value to customer and internal interactions by understanding customer needs
• Plans for upcoming customer meetings with a defined time management process
• Demonstrates active listening skills to add value to consumer and internal interactions

• Adept at managing multiple priorities and able to shift quickly based on competing consumer demands
• Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities
• Learns and demonstrates ability to organize electronic and paper-based information

• Learns and respects the internal chain of command
• Expands immediate problem-resolution network to include additional internal contacts and use them to get things done
• Demonstrates company value proposition---as well as that of the competition---and can articulate to the consumer

• Contributes to the professional image of the showroom by ensuring displays are clean and in working order, and pricing & binders are up to date
• Operates effectively within vertical and horizontal teams
• Demonstrates effective delegation and limited-scope management of others on direct tasks
• Assumes responsibility for team outcomes
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
• Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team

• Understands the basics of the construction process and when the various showroom products fit within the construction cycle
• Learns and demonstrates competence in features and functionality of all product lines, as well as their application
• Adds value to consumers and internal interactions by understanding the market, customers, suppliers, and competitors
• Conveys accurate messages, ideas, and decisions through clear verbal and written communication
• Demonstrates proficiency with related computer systems and applications (e.g. 2020 or Chief Architect, Microsoft Outlook, Word, Excel, PowerPoint, email, etc.)
• Understands own organization’s profit model and makes sound decisions and recommendations to maximize profit

• Leads staff, branch, and corporate initiatives and mentoring activities
• Balances the role of strong customer advocate with the role of good company steward with resources and time

Perform other duties as assigned. Adhere to the rules and regulations as set forth in the Employee Handbook.

Education:

Bachelor’s Degree in design or a related field