International Agent Partnerships Specialist; English​/Mandarin Fluent

About the role

The Global Agent Development Rep will be instrumental in the growth and development of the Air and Ocean business of TQL Global, with a primary focus on Transpacific trade lanes and Asia-based agent partnerships. This role will help support the growth, management, and expansion of TQL Global's agent network across the Greater China, Southeast Asia, and key Asian markets.

• Competitive base salary + bonus opportunities
• Advancement opportunities within structured career paths
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

• Identify, onboard, develop, and manage Asia-based international freight forwarding agents.
• Serve as the primary point of contact for agents across China, Taiwan, Vietnam, Thailand, and other key Asian markets.
• Build and maintain strong relationships with Asia-based partners, requiring regular communication across time zones and non-standard business hours.
• Proactively provide available booking opportunities to TQL Account Reps and the International Operations Team.
• Support issue resolutions to agent-related disputes.
• Support operational functions as needed for TQL freight handled by our agents.
• Create and distribute market update to support global trade initiatives.
• Act as a primary escalation contact for issue resolution related to agents and global trade.
• Work with our Compliance team to vet agents to ensure compliance with the Federal Maritime Commission.
• Work closely with pricing, sales, operations, contracts, claims, trade compliance, & credit teams.

• Fluent in Mandarin and English.
• Bachelor's degree preferred.
• Prior experience in international freight forwarding preferred.
• Ability to work outside of standard business hours.
• Excellent attention to detail and organization skills.
• Enjoy working in a fast-paced environment and being on the phone with internal and external customers.
• Comfortable working with multiple computer systems and the Microsoft Suite.
• Self-starter with strong critical-thinking and problem-solving skills.
• Proven track record of exceptional customer service or team-player skills.
• Strong communication skills.
• Global cultural understanding.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.