Inside Sales Representative - HCM Mid-Market

Overview

HCM Inside Sales Representatives (ISRs) are inside account and quota owners. ISRs are responsible for prospecting, owning the end-to-end sales cycle, and closing business remotely from our HCM Inside Sales Hub. They engage with prospects via phone, email, or other virtual channels to effectively close deals and meet sales targets. This role exclusively sells HCM products in the mid‑market (10-49 employee segment).

Work in‑person at the sales hub 5x per week.

• Accountable for the end-to-end sales cycle from prospecting, qualifying, demonstrating, and closing business to achieve quota.
• Engage in outbound prospecting to identify and qualify potential clients and referral sources using various methods such as cold calls, direct mail, emails, video calls, social media outreach, seminars, demonstrations, and other marketing initiatives guided by Sales management. This process also involves following up on leads to assess opportunities and build a robust pipeline.
• Present Paychex products and services to final decision‑makers and end users within the prospect universe.
• Evaluate customer needs and interests, identify suitable products, and direct inquiries to the appropriate party when necessary.
• Complete and submit accurate new business paperwork and activity reports by agreed-upon dates set by sales management.
• Use technology tools to track activities and forecasts.
• Continually develop knowledge of technical, competitive, and sales skills to represent the HCM sales organization. Demonstrate a comprehensive understanding of sales forecasting and the foundational principles of Paychex and Human Capital Management (HCM).
• Project a positive image in representing Paychex to clients and the community.

• H.S. Diploma - Required
• Bachelor's Degree - Preferred
• 1 year of experience in Inside sales.
• 2 years of experience in sales/selling.
• Accountability - Required
• Action Oriented - Required
• Adaptability - Required
• Communication - Required
• Questioning Skills - Required
• Digital Literacy - Required
• Resilience - Required
• Emotional Intelligence - Required

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $50,000 - $110,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• We value your well-being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time:
  From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development:
  Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective:
  Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities:
  We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.