Sales Counselor

Company Summary

We are a company full of passionate people who push boundaries and share a deep appreciation for the power of inspired living. We are driven to inspire, to create better lives for our customers, our communities and our employees. We build places—homes and communities—where people can live their lives to their fullest. Onyx and East is developing and building in Indianapolis, Cincinnati, Columbus (OH), Tampa and St.

Petersburg. In the Cincinnati market, we are seeking a Sales Counselor to spearhead the sales efforts in current and upcoming communities.

The Sales Counselor is responsible for driving sales and the design selection process while maintaining the brand and values of Onyx+East. Fundamentally, this position involves developing new prospects, managing Realtor relationships, and leading clients through their home-buying journey including contract signing, design selections and closing. The Sales Counselor must have excellent communication skills, the ability to listen and ask questions, provide solutions, implement timely follow-up and ultimately close the sale.

In addition, they must be willing to work weekends and maintain flexibility to accommodate client meetings, as necessary. The ideal candidate will be energetic, a self-starter and detail oriented with successful experience in new home sales.

• Engage and create rapport with prospective clients and assist them through the home buying and design selection process.
• Demonstrate persuasiveness and the ability to discover and overcome customer objections. Must be able to close the sale.
• Set clear expectations about the next steps in the building process and effectively communicate what can or cannot be done in the home while maintaining buyer satisfaction and engagement.
• Ability to read and interpret floor plans, elevations, contracts, and other construction documents and then educate the client so that they can visualize what is planned for a community or home.
• Implement design and selection previews as well as final selection appointments at the Onyx and East design center.
• Build and grow Realtor relationships through 1 on 1 meetings, office presentations, open houses, and other events.
• Provide on-going feedback of buyer and traffic preferences to architecture, design, and marketing departments.
• Record all client information and follow up in the company CRM and Newstar as necessary.
• Execute timely follow up.
• Ensure that models and design center are clean and show-ready daily and communicate any issues with the models, spec homes, and communities to management
• Collaborate with the Purchasing Department and other Sales Counselors or Design Counselors on strategies, products, and processes.
• Manage purchase agreements, design addendums, weekly sales reports, and other documents as needed.
• Possess a positive attitude and strong work ethic while also having the ability to receive coaching and continually improve performance.
• Manage the closing process and communicate with the client, broker, title company, lenders as needed.
• Achieve budgeted sales targets.
• Ability to work most weekends with days off during the week.

Experience and Skill Requirements:

• A minimum of four years of experience in Real Estate or New Home Sales.
• Licensed Realtor in the state of Ohio is preferred.
• Knowledge of residential construction, new home sales, design elements and mortgages.
• Strong people and communication skills.
• Impeccable Integrity.
• Computer proficiency and attention to detail.

Position

Reports to:

Director of Sales