Sales Engineer

Job Overview

Summary/Objective

The Sales Engineer is responsible for developing and maintaining strong customer relationships within the assigned region while identifying and pursuing opportunities to grow aftermarket sales, including services, repairs, upgrades, parts, and technical solutions. This role combines technical expertise with commercial execution, serving as a key customer‑facing representative who understands customer needs, recommends value‑driven solutions, supports proposal development, and partners with internal teams to ensure successful execution.

The Sales Engineer is expected to maintain an active field presence through frequent regional travel, manage opportunities through the sales process, utilize CRM tools effectively, and contribute to revenue growth, customer satisfaction, and long‑term business development objectives.

Location:

The position is located in Cincinnati, OH.

Essential Functions/Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Develop, maintain, and strengthen long‑term relationships with customers within the assigned region to support customer retention, satisfaction, and revenue growth.
• Identify, qualify, and pursue new business opportunities within the assigned territory, including aftermarket services, repairs, upgrades, parts, service agreements, and technical solutions.
• Serve as commercial point of contact for customers, helping assess needs and recommend appropriate products, services, and solutions.
• Manage regional sales activities, including prospecting, customer visits, opportunity development, quote follow‑up, and sales pipeline management.
• Conduct regular customer site visits to understand installed equipment, operating conditions, service needs, and potential growth opportunities.
• Develop and execute territory plans that align with regional sales goals, market priorities, and overall business strategy.
• Collaborate with proposal managers, operations, engineering, product management, and field service teams to develop accurate, competitive, and customer‑focused proposals.
• Provide technical input and customer requirements to internal teams to support the preparation of quotations, scopes of work, pricing, and service recommendations.
• Maintain current knowledge of company products, services, applications, and technical capabilities to effectively communicate value to customers.
• Monitor customer needs, market trends, competitor activity, and regional business conditions to identify risks, opportunities, and areas for growth.
• Use CRM tools to maintain accurate records of customer interactions, opportunities, forecasts, pipeline activity, installed base information, and sales progress.
• Prepare and deliver sales presentations, technical discussions, and business proposals to customers, highlighting the value, benefits, and differentiators of NCS offerings.
• Support contract and commercial negotiations with customers, including scope clarification, pricing discussions, terms review, and resolution of open commercial items.
• Partner with operations and field service teams to support successful execution of sold work and ensure customer expectations are clearly communicated and understood.
• Proactively follow up on customer issues, service concerns, delivery commitments, and technical questions to support timely resolution and customer satisfaction.
• Represent the company at customer meetings, industry events, trade shows, technical seminars, and other business development activities as needed.
• Promote a culture of world‑class customer service, professionalism, safety, dependability, and accountability in all customer and internal interactions.
• Complete required safety training, follow company safety policies, and wear approved PPE when visiting customer sites, workshops, production facilities, or field service locations.
• Other duties as assigned.

• Customer Focus:
  Strong commitment to understanding customer needs, building long‑term relationships, providing responsive support, and delivering solutions that improve customer satisfaction and loyalty.
• Technical Aptitude:
  Abili…