Consultant, Sales and Service; University of Cincinnati

CONSULTANT, SALES AND SERVICE

Cincinnati, OH

On Site

We are looking for a Consultant, Sales and Service to join our partnership with the University of Cincinnati. Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls.

This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics.

These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership.

Consultants will receive the tools, programs, and systems necessary to "BE GREAT".

• Perform outbound calls and service inbound calls for all ticketed sports. Inventory available for sale across at this location include, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, and single-game tickets
• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
• Make a minimum of 30 connections (conversations) with fans daily, usually requiring a minimum of 80 call attempts
• Ensure seamless collaboration with athletic department and foundation/annual fund to provide world‑class service and maximize revenue generation opportunities
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Maintain computerized records of all prospects and customers within Ticketing/CRM database
• Work home games, performing various ticket sales and service duties as assigned and agreed upon with leadership
• Additional responsibilities as assigned by Leadership Team
• Other job‑related duties as assigned

• Bachelor’s Degree is preferred but not required
• Experience in ticket sales is preferred but not required
• Experience with ticketing software and CRM programs preferred but not required
• Desire to grow a career in the sports ticket sales industry or collegiate athletics
• Strong work ethic, self‑starter, demonstrated organizational skills and attention to detail
• A genuine desire to help people
• Computer proficient (Microsoft Word, Excel, Outlook, PowerPoint)
• Excellent communication, presentation and listening skills
• Ability to remain focused on sales goals, work independently and as part of a team
• Ability to encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate‑controlled office environment
• May require occasional travel

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive…