Inside Sales Manager

The Inside Sales Manager is responsible for developing and leading the inside sales function to drive revenue growth and strengthen customer relationships. This role will help develop the inside sales team, establish processes, coach team members, and create scalable sales practices. The manager will also actively contribute to sales efforts while collaborating with field sales, procurement, and operations. The ideal candidate is a hands‑on leader who can both generate sales and build a high‑performing team.

• Lead and develop the Inside Sales team — Oversee daily sales activity, quoting, order management, and customer support while fostering a high‑performance, customer‑focused culture.
• Set goals and coach performance — Establish clear expectations, monitor KPIs, and provide regular feedback to drive quota achievement.
• Develop and track KPIs — Monitor sales activity, pipeline health, quoting performance, and responsiveness.
• Own the quote to delivery experience — Ensure accurate processing, on‑time delivery, and strong customer satisfaction.
• Drive proactive customer engagement — Provide timely outreach on leads, outstanding quotes, and customer inquiries.
• Partner across the business — Collaborate with operations, procurement, marketing, and outside sales to deliver a seamless customer experience.
• Balance and optimize team workload — Prioritize urgent requests and allocate resources effectively.
• Analyze CRM and sales data — Identify trends, gaps, and opportunities for improvement.
• Improve sales processes — Evaluate current practices and implement enhancements to increase efficiency and conversion.
• Grow revenue inside existing accounts — Identify new business opportunities and lead upsell/cross‑sell initiatives.
• Maintain strong customer communication — Provide product information, support, and issue resolution to strengthen relationships.

• 2+ years of relevant experience in Sales Management of Customer Service Leadership
• Previous experience in an outbound call center or a related sales position
• BA/BS degree in marketing, sales, business management, or related field
• Demonstrated ability to lead, motivate, and develop a team of inside sales representatives
• Exceptional consultative selling, customer relationship, and problem‑solving skills
• Ability to work collaboratively, cross‑functionally and drive results in a fast‑paced environment with multiple priorities
• Ability to set sales targets and achieve them effectively
• Ability to design and implement a successful sales strategy
• Experience using CRM to manage the sales process and forecast sales
• Proficiency in MS Office (Excel, Word, PowerPoint)

Only candidates in the Cincinnati, OH area will be considered