Sales Support Representative

Overview

Ferguson is a Fortune 500 company and a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson provides best-in-class products, service and capabilities across multiple industries and has approximately 36,000 associates across 1,700 locations.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Monday – Friday 7:00 am to 4:30 pm.

Typically starting at $24 an hour depending on experience.

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Provide personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Utilize customer relationship management (CRM) system and phone system effectively.

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or similar trades is a plus.
• Prior experience with Salesforce and Genesis phone systems is preferred.
• Strong sales skills, including the ability to upsell.
• Proven ability to respond quickly to customer needs and make timely decisions.
• Ability to perform in a fast-paced environment and follow through on commitments.
• Customer-service oriented with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Note: Pre-employment drug and background screening are required.

Ferguson values well-being and offers benefits plans and programs supporting mental, physical and financial well-being. Benefits include health, dental, vision, paid time off, life insurance, and a 401(k) with company match, among other enhancements such as mental health coverage, parental leave, employee discounts, and community involvement opportunities.

$18.71 - $29.92

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles.

This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). Ferguson Enterprises, LLC is an equal employment opportunity employer for all qualified individuals. Information on Equal Employment Opportunity and Reasonable Accommodation is available upon request.