Inside Sales Manager - HCM

Overview

The Inside Sales Manager is accountable for managing a sales territory, hiring, developing inside sales representatives, and implementing a territory sales plan leveraging high-velocity selling motions. This position focuses on coaching and developing sales talent, creating a demand generation plan to achieve quota, and driving operational excellence with KPIs and continuous improvement plans. The role focuses on HCM products in the Core Sales, Human Resource Service Sales, and Major Market Sales organizations but can refer to other business units.

Various career paths exist, including potential roles:
Field Sales Manager, Lead Generation Director, PEO Inside Sales Manager, Inside Sales Director, and other leadership roles.

• Responsible for leading the Human Capital Management Inside Sales team.
• Manages the achievement of corporate objectives and sales quotas within budgeted financial guidelines.
• Recruits, interviews, and hires job applicants and conducts performance reviews, coaching, and mentors inside sales representatives to enhance their selling skills and ensure consistency to improve sales representative performance. Initiates, participates in and supervises ongoing training of assigned sales representatives in technical knowledge, competitive knowledge, and sales skills knowledge.
• Manage and supervise daily activities and KPIs of the inside sales team and direct sales staff to meet or exceed Paychex corporate goals. Monitors attainment versus forecast and takes corrective action when necessary.
• Identify potential management candidates and bring them to the attention of the Zone Manager – the ISM is accountable for the promotion path of their reps.
• Projects create a positive image by representing the corporation to clients and the community.
• Ensures accuracy of weekly activity reports, audits commission, and expense reports.
• Fosters a culture of proactivity, resilience, and accountability.

• Bachelor's Degree in Accounting, Business Administration, Marketing, or other relevant field
  - Required
• 4 years of experience in Sales as high performer.
• 1 year of experience in Sales Leadership.
• 1 year of experience in Inside Sales.
• 1 year of experience in HCM industry.
• Business Administration
  - Preferred
• Inside Sales Management
  - Preferred
• Selling Techniques
  - Preferred
• Operational Excellence
  - Preferred

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well‑being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time:
  From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development:
  Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective:
  Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities:
  We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about.

Note:

The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.