Sales Support Representative

Job Summary

We are hiring Sales Support Representatives to support customers, solve problems, and learn the business from the ground up. The role is Monday–Friday 7:00am to 4:30pm.

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use the customer relationship management (CRM) system and phone system.

• 0–3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or similar trades is a plus.
• Prior experience with Salesforce and Genesis phone systems preferred.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to work well in a fast‑paced environment and follow through on commitments.
• Highly motivated, customer‑service oriented, and able to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.
• Pre‑employment drug and background screening required.

Pay ranges from $18.71 to $29.92 per hour, with potential bonuses or incentive plans. Ferguson offers a comprehensive benefits package including health, dental, vision, paid time off, life insurance, and a 401(k) with company match. Additional benefits include mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Ferguson is an equal opportunity employer. We comply with the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A), prohibiting discrimination against qualified veterans and individuals with disabilities. Ferguson Enterprises, LLC. is an equal employment opportunity employer for all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.