Sales Associate - Part-Time - Oakley

Direct Supervisor: Studio Manager
Status: Hourly non-exempt
Location: 45209

The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates also help drive up membership retention, maximize workout traffic, and maintain a positive, safe, and fun studio environment.

• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Perform telephone inquiries, follow‑up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile to create a friendly, positive environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow‑up and follow‑through activities with all prospective clients
• Work closely with the Fitness Team to ensure that processes are fulfilled

• Previous sales experience with strong sales prowess (experience working in a sales quota‑bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi‑task and excel in a fast‑paced environment
• Functional computer skills required:
  Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
• High school diploma
• Health and fitness‑minded people, highly preferred

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full‑time hours)
• 401(k) (based on full‑time hours)
• Access to all Orange theory classes at any studio nationwide
• Deep discounts on all OTF retail and technology
• Opportunities for career growth
• COVID‑19 safety and health protocol for a safe work environment
• Monthly team‑building events and reward opportunities
• Free AED/CPR certifications
• Huge discount on NASM and AFAA certifications (inquire with management)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to use hands to signal, handle, or feel and must occasionally lift and/or move up to 80 pounds.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Part‑time, including early mornings, nights, weekends, and holidays

Pay: $15/hour + bonus