Customer Service Representative

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. ( ) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world.

We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best‑in‑breed technology, rapid service, and support levels that solidify our long‑standing ties to both established and up‑and‑coming premium restaurants.

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

• Curious & Creative
• Hungry For Food & Results
• Forward Thinking & Flexible

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This Onsite position serves as an extension of the outside sales team by managing day‑to‑day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer‑centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
• Assist with new account setup, onboarding, and ongoing account maintenance
• Manage customer orders, order add‑ons, credits, adjustments, and special requests
• Communicate out‑of‑stock items, substitutions, and order changes proactively to customers and sales reps
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
• Ensure accuracy of entered and outgoing orders
• Suggest and sell additional or complementary items when appropriate
• Run and analyze reports related to:
  • Account profitability
  • Gross profit per drop
  • Penetration and line growth opportunities
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
• Escalate issues, irregularities, or customer concerns to the appropriate team members
• Document and track customer complaints and assist with quarterly reporting
• Assist with special orders, customer price lists, and program maintenance
• Provide backup coverage for Outside Sales Representatives during vacations or absences
• Attend inside and outside sales meetings and participate in sales initiatives as needed
• Maintain a professional attitude and sense of urgency in a fast‑paced environment
• Other duties and projects as assigned by management

• Minimum education:
  
  High School Diploma (college coursework a plus)
• Prior experience in food service distribution, inside sales, customer service, or sales support preferred
• Strong understanding of food service products, categories, and customer dynamics preferred
• Comfortable working with reports, data analysis, and profitability metrics
• Strong verbal, written, and telephone communication skills
• High attention to detail with strong follow‑through
• Self‑motivated, organized, and able…