Inside Sales Support​/Quotation Coordinator

Metalex Manufacturing, a precision aerospace and defense machining company, is seeking a highly organized and detail-oriented Inside Sales Support / Front Office Quotation Coordinator to join our team.

This role provides critical support to the Sales organization, working directly with the CEO, Director of Sales, and Quotation/Job Startup teams to ensure seamless communication, efficient quote processing, and exceptional customer support.

The Coordinator serves as a central hub between Sales, Quotation, Job Startup, and Customers, ensuring that requests, RFQs, VECRs, and customer visits are managed with pace and accuracy. This is a highly visible position requiring initiative, strong organizational skills, and the ability to thrive in a fast-paced, team-oriented manufacturing environment.

• Partner with Sales and the CEO to plan and organize customer visits and sales trips.
• Manage the Master Schedule for customer visits, ensuring agendas, objectives, and attendees are properly coordinated.
• Support planning and visibility of future orders in AS400 to aid Sales, Shop, and Management in capacity planning.
• Take ownership of special customer requests (expedites, manufacturability reviews, schedule updates, etc.) and ensure proper visibility and follow‑up across Metalex.

• Review incoming RFQs, specs, and customer requirements; organize and distribute to quotation team.
• Operate and maintain customer portals for RFQ submissions and updates.
• Complete and manage customer documentation such as NDAs, surveys, certifications, and compliance forms.
• Maintain quotes in AS400, track throughput issues, and communicate delays or updates directly to customers.
• Participate in continuous improvement initiatives to streamline quotation processes and tools.

• Ensure consistent and timely follow-up on submitted quotes using Salesforce and internal reports.
• Contact customers directly when needed to obtain feedback or status updates.
• Lead weekly quote feedback review meetings and maintain historical feedback files to improve win rates.
• Document and share customer feedback with Sales, Quotations, and Leadership.
• Assist in preparing and publishing Monthly Sales Metrics and KPIs, including:
• YTD Orders vs. Goals
• Orders by Market Segment
• Quote-to-Win Ratios
• Customer Visit Reports
• Track and report on VECR activity, open quotes, and no-charge VECR decisions.
• Support development of additional sales reports and dashboards in AS400 and Salesforce.

• Monitor and process VECRs (Value Engineering Change Requests) received by email.
• Maintain VECR spreadsheet and track open, sent, and completed VECRs.
• Ensure VECRs are communicated to customers quickly and documented in AS400.
• Coordinate weekly review of VECRs with Sales and Quotation teams.

• Serve as the primary contact for urgent customer calls when Sales team is off-site.
• Support secondary and house accounts as assigned, responding to RFQs, delivery updates, and cost reporting requests.
• Maintain Customer open order reporting requirements.
• Respond to initial inquiries from new customers when Account Owners are unavailable.

• Create and distribute daily Out-of-Office report and VECR task list.
• Support CEO preparation for daily customer visits.
• Coordinate the completion and distribution of weekly Front Office communication reports.
• Support use of Salesforce as a system administrator to improve reporting, customer tracking, and quote visibility.
• Communicate key issues during daily morning meetings and night notes to maintain transparency.

• Provide backup support to Job Startup team, including release of Specific Customer orders.
• Process PO changes and distribute updates internally.
• Request and follow up on customer-furnished material, gages, and models.
• Review open issues lists and Jobs Needing Paperwork Report for accuracy and timely resolution.

• Bachelor’s degree in Business, Communications, or related field (preferred).
• 3+ years of experience in sales / Quotation support, inside sales, or…