Inside Sales and Service Representative
Listed on 2026-07-30
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Sales
Inside Sales, Customer Success Mgr./ CSM
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Inside Sales and Service Representative
BH Job
Inside Sales & Service Representative - Parts
Location:Cincinnati, OH
Employment Type:Full-Time
About Us
Ingersoll Rand is a global leader in mission-critical flow creation and industrial technologies, helping customers solve some of the world's most demanding operational challenges. With more than 160 years of innovation and over 80 trusted brands, we serve customers across manufacturing, food and beverage, life sciences, energy, and industrial markets worldwide. At Ingersoll Rand, our success is built on an entrepreneurial spirit, a culture of ownership, and a commitment to continuous improvement.
Our employees are empowered to make an impact, build meaningful customer relationships, and develop rewarding careers while helping create a more sustainable future. Learn more at .
Job Overview
As an Inside Sales & Service Representative
- Parts, you will play a vital role in delivering exceptional customer experiences while supporting the sales and service lifecycle for compressed air equipment and replacement parts. Acting as a trusted advisor to customers, you will provide technical support, identify parts solutions, prepare quotations, process orders, and ensure timely delivery. This position offers an excellent opportunity to develop technical expertise, build customer relationships, and grow within a global industrial technology leader.
You will work closely with customers, field sales teams, service professionals, and operations partners to ensure seamless execution from inquiry through fulfillment, while contributing to business growth and customer satisfaction.
- Serve as the primary point of contact for customer inquiries related to parts, products, and service solutions.
- Identify customer requirements and provide accurate parts recommendations, quotations, and order support.
- Manage the full order lifecycle, including quote generation, order processing, expediting, shipment tracking, and issue resolution.
- Build strong customer relationships through proactive communication and responsiveness.
- Partner with the outside sales team to support lead generation, customer engagement, and business growth initiatives.
- Monitor inventory levels and coordinate replenishment activities to ensure product availability.
- Coordinate external purchases and transportation activities while supporting cost-effective operations.
- Maintain accurate documentation, records, purchase orders, and customer communications.
- Support warehouse operations, including parts handling and forklift operation when required.
- Ensure compliance with environmental, health, and safety policies and procedures.
- Mentor and support team members by sharing knowledge, best practices, and customer service excellence.
- Prepare reports, presentations, and business analyses to support operational and sales objectives.
- Participate in special projects and continuous improvement initiatives that enhance customer experience and business performance.
Inside Sales & Service Representative
- Parts
Location:Cincinnati, OH
Employment Type:Full-Time
About Us
Ingersoll Rand is a global leader in mission-critical flow creation and industrial technologies, helping customers solve some of the world's most demanding operational challenges. With more than 160 years of innovation and over 80 trusted brands, we serve customers across manufacturing, food and beverage, life sciences, energy, and industrial markets worldwide. At Ingersoll Rand, our success is built on an entrepreneurial spirit, a culture of ownership, and a commitment to continuous improvement.
Our employees are empowered to make an impact, build meaningful customer relationships, and develop rewarding careers while helping create a more sustainable future. Learn more at .
Job Overview
As an Inside Sales & Service Representative - Parts, you will play a vital role in delivering exceptional customer experiences while supporting the sales and service lifecycle for compressed air equipment and replacement parts. Acting as a trusted advisor to customers, you will provide technical support, identify parts solutions, prepare quotations,…
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