Field Sales Territory Manager

Field Sales Territory Manager

As a Field Sales Territory Manager, you will serve as the on-the-ground face of Imprint's co-branded credit card programs in retail environments. In this role, you will work directly with store associates and members to drive card acquisition, improve program penetration, and deliver a best-in-class customer experience. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment and is passionate about combining sales excellence with genuine customer service.

Locations:
New York, Philadelphia, Dallas, San Francisco, Los Angeles, Cincinnati.

Responsibilities

• Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers
• Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications
• Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests
• Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish
• Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment
• Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager
• Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience
• Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales
• Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy
• Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons

Qualifications

Required

• 4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus
• Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment
• Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates
• Comfort working in a dynamic, field-based role with regular travel across assigned retail locations
• Ability to adapt quickly to changing store environments, business priorities, and customer needs
• Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided
• High school diploma or equivalent required
• Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs

Nice to Have

• Experience in fintech, payments, or co-branded credit card programs
• Background working within or alongside a brand with a significant retail footprint
• Familiarity with training or coaching retail associates in a sales capacity
• Bilingual language skills
• Experience working in a performance-based or variable compensation environment

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about Fin Tech and eager to grow, let's move the world forward, together.