Inside Sales and Service Representative

Inside Sales and Service Representative

BH Job

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location:

Toronto Custumer Center

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

This is an Inside Sales & Service - Parts position based out of the Cincinatti?

Customer Center. Therole includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing,expediting, and problem solving. As the ISS Representative becomes more experienced, he/sheis able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers.?

For the most experienced, they may be assigned to Special Projects, which require hands-on supervision ofhighly complex orders or those that require significant coordination with external entities.?

Handling inbound customer requests to generate sales of compressed air products, services, and parts.

Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.

Manage these orders to ensure delivery schedule is achieved.

Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.?

Mentor peers and share best practices with those less experienced as needed.

Manage inventory to stocking levels. Ensure the order process is complete and error-free.

Manage outside purchases and product transportation expenses effectively and efficiently.

Ensure environmental, health and safety compliance.?

Operate forklift in Parts Warehouse within compliance.

Ensure that all paperwork, purchase orders, etc. aremaintainedto respond to customer inquiriestimelyand ensure internal process requirements.

Prepare all sales and activity reports, presentations,studies and research as requested.?

High school diploma or GED required??

Associates Degreeor 2-3 years of relevant experience required;

Bachelor’s Degree preferred

Technical background highly preferred

Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed afterhire

Forklift certification aplus, butnotrequired(we'llcertify you!)

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.? It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

This position will be based in Cincinatti, OH, andmay travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Uses data analysis and excellent processes to help predict problem areas andidentifyareas of opportunity.

Ability to communicate effectively to all teammates, providing responses and updates timely

Excellent multi-tasking skills to receive information and requests via multiple media methods

Organizational skills – ability to manage time and multi-task.

Thinks and acts strategically

Customer service focus – understand…