Sales Associate - Rock Shop

## Sales Associate - Rock Shop Apply locations:
Hard Rock Casino Cincinnati time type:
Part time posted on:
Posted Todayjob requisition :
R5192

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Responsibilities:
* Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Greets guests, answers the phone, and answers questions accurately and politely.
* Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
* Directs guests to different areas of the property.
* Responsible for Player's Cards signup.
* Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits.
* Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
* Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
* Displaying Retail product through Hard Rock’s visual display standards.
* Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
* Assures the complete satisfaction of each and every guest by creating memorable experiences.
* Attend and participate in meetings, completing follow-up as assigned.
* Perform work regularly and predictably.
* Other duties as assigned.

Qualifications:

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
* Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must be eighteen (18) years of age.
** Knowledge of:
*** Basic mathematical skills.
* Excellent customer service skills.
* Microsoft Word and Microsoft Excel.
* Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
** Ability to:
*** Be flexible to work varying shifts and time schedules as needed.
* Communicate effectively with all levels of employees and guests.
* Remain calm in a hectic, fast-paced atmosphere.
* Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
* Restock needed materials and retrieve dropped items.
* Use a cash register.
* Distinguish between different denominations of currency and make correct change.
* Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.
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