Strategic Account Manager; Security Systems Division

Position: Strategic Account Manager (Security Systems Division)

Location: Cincinnati, OH

Job : 1970

# of Openings: 1

Job Title: Strategic Account Manager (Security Systems Division)

Silco Fire & Security isn't just a company, it's a mission. Every day, our team plays a vital role in protecting lives and property for over 48,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Akron, Toledo, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you're not just doing a job, you're making a difference.

The Strategic Account Manager is responsible for developing and maintaining strong relationships with Silco’s largest and most strategic customers. This role serves as the primary owner of the customer relationship, partnering closely with internal departments and local teams to ensure customer expectations are consistently met while supporting the best interests of both the customer and Silco.

The Strategic Account Manager will have the authority to coordinate internal resources, resolve challenges, and drive accountability across the organization. With a strong sales mindset, this individual will also identify opportunities to expand existing accounts through additional projects, services, and solutions. Success in this role requires a solid understanding of Silco’s technology, capabilities, and service offerings.

• Client Relationship Management & Retention
• Act as the main point of escalation for assigned clients, developing strong, long-term relationships and overall account strategy.
• Conduct regular check-ins with clients to assess satisfaction, identify concerns, and discuss project and service needs.
• Proactively address client inquiries and issues, resolving them promptly to ensure client satisfaction.
• Act as the customer advocate working with internal departments and senior leadership to ensure their needs and challenges are heard and addressed.
• Work with assigned "at risk" accounts to avoid attrition and improve their satisfaction
• Account Growth and Renewal
• Identify opportunities for upselling or cross-selling additional services and products.
• Bring in other sales teams and remain involved in the process for any sales opportunities outside of your area of expertise.
• Negotiate renewal of services to ensure continued service while meeting revenue targets.
• Service Coordination
• Coordinate with the operations to ensure timely and accurate delivery of projects, inspections, service calls, and repairs.
• Serve as a liaison between the client and internal departments, communicating schedules, updates, and feedback.
• Ensure compliance with industry standards and regulations in all services provided.
• Performance Monitoring and Reporting
• Track account performance, analyzing trends in client feedback and financial metrics.
• Prepare and present quarterly business reviews to clients, highlighting the value provided, reviewing relevant KPI’s and discussing future project and service enhancements.
• Maintain detailed records of all interactions, contracts, quotes, and client activity in Salesforce.
• Strategic Planning and Industry Expertise
• Keep up-to-date with industry trends, regulatory changes, and advancements in…