Sales Chat Representative

Sales Chat Representative (Inside Sales) School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment Build a Career Where You Make an Impact Every Day Why This Role Matters

We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.

• Own an annual individual sales goal of $8 million or more.
• Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
• Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
• Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.

• Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
• Recommend solutions that align with customer requirements and proactively address barriers to purchase.
• Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
• Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.

• Build lasting customer relationships that encourage repeat business and long-term loyalty.
• Expand existing relationships and identify future projects and opportunities.
• Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.

• $8 million or more in annual sales revenue
• Achievement or exceedance of individual sales goals
• Improved quote-to-order, lead-to-order, and lead-to-quote conversion
• Customer satisfaction and overall customer experience

• Bachelor's degree preferred.
• At least 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
• Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
• Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
• Demonstrated ability to build and retain customer relationships.
• Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
• Experience with AI solutions preferred.

• Monday-Friday, 9:00am to 6:00pm

• Direct ownership of measurable revenue outcomes.
• The opportunity to build long-term customer relationships.
• A position where initiative and results are rewarded.

At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.

We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.

Our team is driven by a shared mindset:
Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.

If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.

• Competitive base + commission and bonus opportunities
• Employee Stock Ownership Plan (ESOP)

School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.