Public Safety Specialist- Branches

Full Time Public Safety Specialist – Branches POSITION SUMMARY

The Public Safety Specialist is responsible for providing staff and customers with a safe, welcoming, and secure environment by enforcing rules and regulations on library property and protecting library property against fire, theft, vandalism, and illegal entry.

• Knowledge of community-oriented security, public safety, and law enforcement practices and principles.
• Knowledge of fire and security systems, as well as legal, fire, and safety codes.
• Skill in crisis management, including the management of critical incidents.
• Skill in customer service.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the library.

• Builds and maintains positive relationships with customers, staff, and community members; circulates assigned locations, greets customers, and answers directional questions.
• Engages with customers to address issues, quickly diffuse and de-escalate situations, and minimize disruption; discusses infractions or violations with customers, assesses appropriate actions, and escorts customers from premises if necessary.
• Responds quickly to requests for security presence during unusual incidents and assists staff in deescalating situations or addressing threats; responds to reports of emergencies or crimes and assists where necessary.
• Prepares well‑written, accurate, and concise reports of incidents, daily activities, irregularities, and surveillance activities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Makes rounds during closed and open hours, examines doors, windows and gates, and monitors for potential facility problems, reporting irregularities.
• Monitors surveillance equipment, including closed circuit television (CCTV) and fire detection systems; permits entry, sets building and equipment controls, makes routine and emergency announcements, and obtains help by sounding alarms.
• Performs general administrative duties such as answering the phone and logging incoming calls, receiving and communicating work orders to Facilities, and signing out keys, pagers, and radios.
• Travels frequently throughout various locations to help evaluate safety and security issues.
• Escorts or drives motor vehicles to transport individuals to specified locations.
• Testifies in court proceedings.
• Interprets and communicates the library’s policies and procedures to the public in a customer‑friendly manner.
• Supports and advances the library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity, and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with library workplace expectations, attendance and punctuality, drug‑free workplace, harassment in the workplace, and other employment‑related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent is required.
• Certifications or licensure: A driver’s license and a driving record acceptable to the library’s insurance provider are required.
• Years of relevant experience:
  Two or more years is required.

Full Time – 40 hours.

Rotating

Work Schedule:

Grade 6: $21.53 – $26.38 per hour based on experience.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.