Field Service Supervisor

Job Brief

Employment Type: 1st Shift, Full-time, Direct hire

Kable Workforce Solutions is hiring a Field Service Supervisor for our client. This job is responsible for supervising technicians during machine installation and startup at customer facilities, coordinating travel schedules, and supporting field troubleshooting on warranty and repair orders. It includes reviewing in-shop production for potential service issues, providing machine training to employees and customers, posting service reports, and assisting the Technical Service Manager as needed.

• Supervise technicians during installation and startup of machines at the customers’ plant and maintain all working components as determined by customers’ needs.
• Schedule and coordinate travel to customers’ location(s) for techs to supervise installation of our machines at the customer’s plant and perform startup of new machine.
• Assist techs with field trouble shooting on both warranty and repair orders.
• Review jobs in the shop as production is in progress for possible field service problems.
• Training of other employees and/or customers on machines.
• Review and post service reports on jobs in the fields.
• Assist Technical Service Manager when required.
• Other functions as directed.

• Supervise Field Service Technicians and assist in training of temporary/new employees.
• Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information.
• College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control.
• Must have product component level knowledge, programming experience.
• Position requires multiple projects be handled at one time.
• Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion.
• Must be able to present information to groups of employees, customers, vendors, etc.
• Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures.
  
  College level mathematics.
• Be able to identify work process problems and possible solutions.
• Certificates/Licenses/Registrations:
  Maintain local, regional and/or national memberships in appropriate professional organizations/associations.
• Stand for prolonged periods of time on concrete floor.
• Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis.
• Must be able to adjust visual focus.
• Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device.
• Traditional shop atmosphere.
• Subject to temperature variance based on season.
• May be exposed to various fumes or smells based on job.
• Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.

For over 50 years,
Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.