Field Service Technician

Job Title

Field Service Technician

Technical Service

Technical Service Manager

Non-Exempt

• Follow the agreed practices as defined in the quality management system.
• Work within the scope of your responsibilities.
• Check your work to verify its accuracy in meeting the objectives.
• Know how you contribute to the achievement of the objectives.
• Supervise installation and startup of machines at customers’ plants and maintain all working components as determined by customers’ needs.
• Travel to customers’ locations to supervise installation of our machines and perform startup of new machines.
• Perform field troubleshooting on both warranty and repair orders.
• Review jobs in the shop as production is in progress for possible field service problems.
• Perform shop fabrication procedures including welding, layout and sheet metal fabrication on customers’ machines at their sites.
• Perform electrical fault/function tests on customer’s machinery.
• Estimate materials needed to troubleshoot customers’ machines.
• Train other employees and/or customers on machines.
• Prepare service reports on jobs in the field.
• Assist Field Service Supervisor when required.
• Assist work with manufacturing department on an as‑needed basis.
• Other functions as directed.

May assist in training of temporary/new employees.

High School Diploma, and/or equivalent. Minimum of 5-7 years of practical factory experience including welding.

Communicate verbally and/or in writing with other employees, other departments and supervision regarding work in progress, problems and/or completion.

Be able to add, subtract, multiply and divide basic numbers.

Be able to identify work process problems and possible solutions.

None.

Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as‑needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs with assistance of a lifting device.

Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job.

65-75% travel.