Field Service Technician

Field Service Technician

Pay: $26 - $32 per hour

Bonus: Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results
Location: Greater Cincinnati, OH
Schedule: Monday-Friday, 7:00 AM - 4:00 PM (with overtime opportunities)

About Raymond Storage Concepts

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.

As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.

Position Overview

Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.

As a Field Service Technician, you'll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you'll travel to customer sites and work independently on service calls, you'll never be on your own-you'll have a team behind you to collaborate with, share knowledge, and help solve problems.

This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.

What You'll Do

• Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks
• Travel to customer sites within your assigned territory
• Perform preventive and scheduled maintenance
• Accurately document all service work performed
• Test equipment to ensure safe and proper operation
• Collaborate with your Team Leader and fellow technicians to solve complex issues
• Communicate with dispatch, parts, and sales teams to meet customer needs
• Plan and manage daily service calls efficiently
• Maintain a clean, organized service van and manage tools and parts inventory
• Provide professional, customer-focused service at all times
• Safely operate a company-provided service vehicle

What We're Looking For

• High school diploma or equivalent
• 1-3 years of relevant mechanical or technical experience preferred
• Strong mechanical aptitude
• Basic knowledge of mechanical, electrical, and hydraulic systems
• Ability to read and interpret diagrams and schematics
• Strong customer service and communication skills
• Valid driver's license with a clean driving record

What We Offer

• Competitive hourly pay with overtime opportunities
• 3 weeks of paid time off (120 hours) starting your first year
• 8 paid holidays each year
• Medical, dental, and vision insurance with multiple plan options
• Company-paid basic life insurance and short-term disability
• 401(k) with company match
• Health Savings Account (HSA) with annual company contributions
• Flexible Spending Accounts (medical and dependent care)
• Paid parental and maternity leave
• Employee Assistance Program and supplemental benefits options
• Referral bonus program
• Employee discount program
• Paid technical training and career development opportunities

Technician-Specific Perks

• Company-provided service vehicle (fuel, maintenance, and insurance included)
• Company-provided uniforms
• Annual $200 boot allowance
• Hand tool insurance at replacement cost
• Tool loan program up to $1,000 after 90 days
• Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results