Service Technician-Mobile Diagnostics

Overview

Summary
The Service Mobile Technician is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant expertise and independent work time. The highest safety standard working on units and driving the vehicles is required for a mobile technician. Please note that no work will be conducted roadside and the equipment must be in a secure and safe environment for our personnel.

The primary function of the service technician is to diagnose and complete repairs on heavy and medium duty trucks. The technician will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers, including inspection, diagnosis, maintenance, installation and repair of components and systems related to heavy-duty and medium-duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause and correction on Repair Orders.
• Test components that may require driving trucks before and after repairs.
• Participate in and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Self Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks to deliver outcomes within allotted time frames.

• Knowledge of basic computer skills and Repair Order Processing Software.
• Valid driver’s license and the ability to operate motor vehicles; maintain a safe driving record. A current Commercial Driver’s License is preferred but not required.
• Working hours may include varying shifts, evenings, weekends, and potentially on-call or emergency repair shifts.
• FMCSA medical certificate is required for the mobile technician position (where applicable).
• Other requirements as listed by the employer applicable to the role.

• Mobility to move around the workshop or service area; ability to walk, stand, bend, climb ladders, and work in confined spaces or under vehicles.
• Vision and hearing sufficient for inspection, troubleshooting and communication.
• Manual dexterity to handle tools and equipment with precision.
• Lifting capability to lift heavy components or tools (min. 60 lbs – 150 lbs unassisted).