Service Technician-Mobile Diagnostics

Summary

Service Mobile Technician – responsible for diagnosing and completing repairs on heavy and medium duty trucks while working from a mobile service unit. Requires extensive expertise, independence, and adherence to the highest safety standards for operating vehicles and equipment.

• Perform recommended routine maintenance procedures.
• Conduct diagnostic tests for issues, failures, and performance.
• Determine a course of action for damaged parts and systems.
• Utilize computerized equipment and specialized tooling routinely.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause, and correction on repair orders.
• Test components that may be required to drive trucks before and after repairs.
• Participate in and complete technical training and professional development.
• Perform additional duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies, and methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Self‑Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks to deliver desired outcomes within allotted time frames.

• Basic computer skills and familiarity with repair order processing software.
• Valid driver’s license required; a current Commercial Driver’s License is preferred.
• Valid medical certificate (FMCSA) required for the mobile technician position.
• Must maintain a safe driving record.
• Ability to operate motor vehicles safely and efficiently.
• Working hours may include evenings, weekends, on‑call, or emergency repair shifts.
• Knowledge of heavy‑duty diesel engine maintenance and repairs.

• Interaction – Frequent communication and engagement with others.
• People‑Oriented – Building rapport with a wide range of individuals.
• Customer‑Oriented – Identifying and fulfilling customer expectations.
• Versatile – Adapting to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Completing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations, or existing methods.
• Consistent – Predictable performance in repetitive situations.

• Mobility – Walking, standing, bending, and potentially working in confined spaces or under vehicles; ability to climb ladders and lift or shift heavy components.
• Vision – Good eyesight and visual acuity for inspecting and troubleshooting components.
• Hearing – Adequate hearing for diagnosing engine sounds and effective communication.
• Manual Dexterity – High level of manual dexterity for handling tools and performing precision work.
• Lifting – Ability to lift between 60 lbs and 150 lbs unassisted using proper lifting techniques.

• Health and Wellness Benefits (Medical, Dental, Vision)
• Supplemental Products (Short‑Term, Long‑Term Disability)
• 401(k) Program with company match
• Retirement Planning Assistance
• Financial Guidance and Education
• Paid Holidays and Personal Time
• Vacation based on length of service
• Life Insurance and Critical Illness coverage
• Bereavement Services and Employment Assistance Program
• Mental Health Resources

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected class.