Service Technician II

DEPARTMENT: Technical Services FLSA
:
Non-Exempt

SUMMARY: This position is responsible for providing exceptional service and repair for the ACT product lines while upholding quality standards.

• Provide service for assigned ACT product lines.
• Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
• Quality control for new and demo equipment needed for the sales team.
• Quality control for equipment that has been repaired or serviced.
• Provide basic customer support via CRM system.
• Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
• Maintain proper records related to labor performed and inventory management.
• Ensure a clean, organized, and safe work environment.
• Perform other related duties as assigned by management.

This job has no supervisory responsibilities.

• High school diploma, GED, or previous experience.
• Minimum 1 year of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 6 months as Service Technician I at ACT Entertainment.
• Proficiency in computer software (Windows, Microsoft Office).
• Problem solving abilities, able to troubleshoot in order to diagnose and repair.
• Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment.
• Attention to detail to ensure parts are installed correctly and maintained to high-quality standards.
• Ability to multi-task and work effectively in a team-oriented environment.
• Ability to read circuit diagrams.
• Ability to self-manage time and projects but also work well with a team.
• Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues.
• Willingness to work flexible hours, including nights and/or weekends as needed.

• Ability to travel up to 10%, within the US and Canada, as required by the role, dependent upon customer support and training needs.
• Must have or be able to obtain a valid passport and driver's license.

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally works near moving mechanical parts.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must lift and/or move up to 50 pounds.