Service Technician

SERVICE TECHNICIAN

The primary function of the Service Technician is to diagnose and complete repairs on heavy and medium duty trucks. The role involves performing tasks on heavy‑duty trucks, large construction vehicles, buses, and tractor trailers, including inspection, diagnosis, maintenance, installation and repair of components, engines, and related systems.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause and correction on Repair Orders.
• Test components that may require to drive trucks before and after repairs.
• Participate and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Self‑Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks to deliver desired outcomes within allocated time frames.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of basic computer skills and Repair Order Processing Software.
• Certificates, Licenses, Registrations.
• Position requires a valid driver’s license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.
• A current Commercial Driver’s License is preferred but not required.
• Working hours:
  
  Heavy‑duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on‑call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.

• Interaction – Frequent communication and engagement with others.
• People‑Oriented – Building rapport with a wide range of individuals.
• Customer‑Oriented – Identification and fulfillment of customer expectations.
• Versatile – Adapting to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finishing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations or existing methods.
• Consistent – Predictable performance in repetitive situations.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility:
  Perform walking, standing, bending, and possibly working in confined spaces or under vehicles; ability to climb ladders; ability to bend, twist, squat, and reach to work on truck components.
• Vision:
  Good eyesight and visual acuity for inspection, troubleshooting engine components, reading technical manuals, and performing precision work.
• Hearing:
  Good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and detect audible warnings or signals in the workshop; typical noise level is moderate due to tools and engine noise.
• Manual dexterity:
  High level of manual dexterity essential for handling tools, components, and equipment with precision, and performing disassembly, repair, and reassembly of engine parts.
• Lifting:
  Ability to lift heavy components or tools; safely lift and move heavy objects using proper lifting techniques.
• Ability to…